Politique de remboursement

Return and Refund Policy

Effective Date: July 30, 2026

This Return and Refund Policy governs purchases made through Avenum, a trade name (d/b/a) of Atlas Digital Assets LLC. By making a purchase with us, you agree to the terms outlined in this policy.

1. General Policy

Due to the nature of digital goods and services, which are considered "delivered" immediately upon the successful transmission of access credentials or digital data, most digital sales are final. Physical products are eligible for return subject to the terms below. We encourage all customers to review their cart and product specifications carefully before completing a purchase.

2. Digital Content: Waiver of Withdrawal Right

By purchasing a digital asset, activation key, or virtual account, you expressly acknowledge and consent that performance begins immediately upon delivery, and you thereby waive any statutory right of withdrawal or cancellation that would otherwise apply to digital content once delivery has commenced. This consent is a condition of completing your purchase.

3. EU and UK Customer Rights (14-Day Right of Withdrawal – Physical Goods)

In compliance with EU and UK consumer protection regulations, customers residing within the EU or UK may withdraw from a purchase of physical goods within 14 calendar days of receiving the item, without needing to give a reason.

 Eligibility: Applies to physical items received in the same condition as delivered, unused, and in original packaging where reasonably possible.
 Refund Amount: Upon a valid withdrawal, we will refund the full purchase price, including standard delivery charges, less any deduction reasonably attributable to diminished value from handling beyond what is necessary to establish the nature and function of the goods.
 Refund Timing: Refunds will be issued within 14 days of receiving the returned item or valid proof of return shipment, whichever is earlier.
 Return Shipping Cost: Unless the item is defective or not as described, the customer is responsible for the cost of return shipping.
 Procedure: Contact our support team with your order number to initiate a withdrawal request.

4. US Customers (Physical Goods)

For customers residing in the United States, physical goods may be returned within 14 calendar days of delivery for a refund or exchange, subject to the eligibility requirements in Section 3 above. Certain states impose additional or different disclosure requirements or cancellation rights (for example, in connection with specific sales methods); where applicable state law grants greater rights than this policy, the greater right will apply. Nothing in this policy limits any non-waivable right available to you under the law of your state of residence.

5. Non-Returnable Items

To maintain the security and integrity of our catalog, the following items are final sale and are not eligible for return, exchange, or refund on the basis of a change of mind or withdrawal:

 Digital Gift Cards: Including but not limited to Amazon, Google Play, and gaming store credit.
 Redeemed Assets: Any digital asset or activation key that has been revealed, redeemed, or partially consumed.

This section does not limit your right to a remedy under Section 6 where a digital asset is verified as non-functional or materially non-conforming at the time of delivery, or any other non-waivable right available under applicable law.

6. Support for Issues (Non-Functionality or Defects)

We stand by the quality of our products. If you encounter an issue, we are here to assist you:

 Prompt Reporting (Recommended): For fastest resolution, please report any invalid, defective, or damaged item within 48 hours of delivery.
 Extended Rights: Where applicable law provides a longer period to report a defect or non-conformity (including statutory guarantees available to EU and UK customers), that longer period applies and is not limited by the 48-hour window above.
 Resolution Process: Avenum will investigate the claim promptly. Where a defect or non-conformity is confirmed, we will offer a replacement, repair, store credit, or refund, consistent with any remedy you are entitled to choose under applicable law.
 Documentation: Please provide a clear description of the issue and your order details to help us resolve it quickly.

7. Refund Method and Timing

Approved refunds will be issued to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear, depending on your payment provider.

8. Contact Us

For questions regarding your order or to initiate a return or claim, please contact our support team at Support@Avenum.digital